Shipping policy

At Original Penguin, we want your tennis apparel, polos, and sportswear to arrive safely and reliably. We offer two shipping options so you can choose the delivery method that works best for your order.

Quick Shipping Summary
Order Processing: 4–7 business days
DHL/FedEx: 7–14 business days — $12.95
EMS: 12–24 business days — Free on orders $50+
Shipping Area: Worldwide, except Asia and remote areas

1. Order Processing

All orders are normally processed within 4–7 business days after payment has been successfully confirmed.

Processing includes:

  • Order verification

  • Product preparation

  • Quality checking

  • Secure packaging

  • Handover to the shipping carrier

Please note that order processing time is separate from the shipping transit time.

During holidays, promotional events, or periods of high order volume, processing may occasionally take longer.

2. Shipping Options

We currently offer two delivery options for eligible destinations.

Standard Shipping — DHL / FedEx

Delivery Time: 7–14 business days
Shipping Fee: $12.95

DHL or FedEx may be selected for standard delivery depending on the destination and available carrier service.

This option is suitable for customers who prefer a reliable international carrier and faster estimated delivery than our free EMS service.

Free Shipping — EMS

Delivery Time: 12–24 business days
Shipping Fee: Free for orders of $50 or more

EMS provides a cost-effective international shipping option for qualifying orders.

Orders below $50 may be subject to the applicable shipping fee shown at checkout.

Free Shipping: Orders totaling $50 or more qualify for free EMS shipping where EMS service is available.

3. Shipping Destinations

Original Penguin ships to customers worldwide, except Asia and remote areas.

Shipping availability depends on the destination and carrier service.

Some locations may be unavailable because of:

  • Carrier restrictions

  • Remote-area limitations

  • Customs requirements

  • Local delivery restrictions

  • Temporary service interruptions

If your destination is not available at checkout, please contact us for assistance.

4. Delivery Time

Estimated delivery time consists of two stages:

Order Processing: 4–7 business days

Shipping Transit:

  • DHL/FedEx: 7–14 business days

  • EMS: 12–24 business days

Transit times begin after your order has been processed and handed to the carrier.

Delivery estimates are not guaranteed dates. Actual delivery may vary depending on the destination, customs procedures, carrier conditions, weather, holidays, or other circumstances outside our reasonable control.

5. Order Tracking

Once your order has been shipped, tracking information may be provided when available.

You can use the tracking number provided by the carrier to check your shipment status.

Please allow some time for the tracking information to appear after the package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact our customer service team with your order number.

Email: service@originalpenguinus.shop

6. Packaging & Delivery Care

Our tennis apparel, polos, and sportswear are carefully prepared and securely packaged before shipment.

Because these are clothing products rather than fragile goods, no special fragile-item handling is normally required. We nevertheless take reasonable care to protect products from damage, moisture, and unnecessary handling during transportation.

When your package arrives, we recommend checking the outer packaging and products promptly.

If your order appears damaged or you received the wrong item, please contact us as soon as possible and provide your order number and clear photos of the package and product.

7. Receiving Your Order

When your package is delivered:

  1. Check that the shipping package appears reasonably intact.

  2. Confirm that the package belongs to you.

  3. Open and inspect the products when reasonably possible.

  4. If there is visible damage or an incorrect item, take photos before disposing of the packaging.

  5. Contact us promptly so we can help resolve the issue.

For clothing, please check the size, color, style, and condition before wearing or washing the item.

8. Customs, Duties & Taxes

Because Original Penguin serves customers internationally, some orders may be subject to customs duties, import taxes, VAT, or other local charges.

Any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country are the buyer's responsibility, unless otherwise required by applicable law.

These charges are determined by local authorities and are outside our control.

We recommend checking your country's import requirements before placing an international order if you are concerned about potential customs charges.

9. Delays Beyond Our Control

We work with our shipping partners to deliver orders as efficiently as possible, but certain delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Customs clearance

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Public holidays

  • Government restrictions

  • Incorrect or incomplete delivery information

  • Local delivery disruptions

  • High shipping volumes

If a delay occurs, we will do our best to assist you and provide available tracking information.

10. Incorrect Shipping Information

Please carefully check your shipping address before completing your order.

If you realize that your address is incorrect, contact us as soon as possible at:

service@originalpenguinus.shop

Once an order has been processed or shipped, we may not be able to change the delivery address.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if another delivery attempt is requested.

11. Lost or Undelivered Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.

If you still cannot locate the package, contact us with your order number and tracking information.

We will work with the appropriate shipping provider to investigate the delivery status and determine the next available solution.

12. Contact Us

If you have questions about shipping, tracking, delivery times, or your order, our customer service team is ready to help.

Original Penguin
2318 Downing Dr
Columbus, GA 31906
USA

Customer Service:
service@originalpenguinus.shop

When contacting us about a shipment, please include your order number so we can assist you more efficiently.

Shipping at a Glance

Shipping Method Delivery Time Cost
DHL / FedEx 7–14 business days $12.95
EMS 12–24 business days Free on orders $50+
Order Processing 4–7 business days —

Shipping Coverage: Worldwide, except Asia and remote areas.

Customs & Import Charges: Any applicable duties, taxes, or import fees are the buyer's responsibility.