Privacy policy

At Original Penguin, we value your privacy and are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect when you visit or purchase from our online store, how we use it, and the choices available to you.

Website: originalpenguinus.shop
Business: Original Penguin
Address: 2318 Downing Dr, Columbus, GA 31906, USA
Customer Service: service@originalpenguinus.shop

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information necessary to provide our services.

Information You Provide

Depending on how you interact with our store, this may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Information you provide when contacting customer service

  • Information you voluntarily provide through forms or other website interactions

Payment Information

When you make a purchase, payment information is processed through our payment providers.

We accept Visa and MasterCard.

We do not need to store your complete payment card details on our own systems. Payment information may be securely processed by third-party payment providers in accordance with their own privacy and security practices.

2. How We Collect Information

We may collect information in several ways:

  • When you place an order

  • When you contact our customer service team

  • When you browse or interact with our website

  • Through cookies and similar technologies

  • When you voluntarily provide information to us

Some information is required to process an order, deliver products, provide customer support, or comply with applicable legal requirements.

3. How We Use Your Information

We use personal information only for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Arranging shipping and delivery

  • Processing payments

  • Managing returns, refunds, and exchanges

  • Providing customer service

  • Responding to questions and requests

  • Improving our website, products, and shopping experience

  • Detecting and preventing fraud, abuse, and security issues

  • Maintaining website functionality and security

  • Complying with applicable laws and legal obligations

We do not use your personal information for purposes that are unrelated to the services we provide without appropriate notice or, where required, your consent.

4. Sharing Your Information

We respect your privacy and do not sell your personal information for money.

We may share necessary information with trusted service providers when they need it to perform services on our behalf.

These may include:

  • Payment processors

  • Shipping and delivery companies

  • Website and hosting providers

  • Technology and analytics providers

  • Customer service providers

  • Fraud prevention and security services

  • Professional advisers or legal authorities when required by law

For example, your name, shipping address, and contact details may need to be shared with a shipping provider so your order can be delivered.

We only seek to share information that is reasonably necessary for the relevant service or legal purpose.

5. Payment Security

We take payment security seriously.

Payments made through our website may be processed by secure third-party payment providers. Your payment information may be subject to the security and privacy policies of those providers.

We do not intentionally collect or store your complete credit card number or security code on our own systems when payment is processed through a third-party payment provider.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a better shopping experience.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance

  • Maintain website security

  • Provide relevant website functionality

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect how some parts of our website function.

7. Data Storage and Protection

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Your information may be processed or stored in countries other than the country where you live. Because we sell products internationally, information may be transferred across borders when necessary to operate our business, process payments, fulfill orders, or provide services.

Where applicable, we seek to handle international data transfers in accordance with relevant privacy laws and appropriate safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

8. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request a copy of certain information in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the appropriate privacy or data protection authority

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, please contact us at:

service@originalpenguinus.shop

We may need to verify your identity before completing certain requests to help protect your information.

9. International Customers

Original Penguin serves customers internationally, except for certain restricted regions and remote areas.

If you purchase from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate.

Privacy protections may differ between countries. Where required by applicable law, we will take appropriate measures when transferring personal information internationally.

10. Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at service@originalpenguinus.shop so that we can review the situation and take appropriate action.

Where local laws establish a higher minimum age for online services or consent, those requirements will apply.

11. Third-Party Services and Links

Our website may rely on third-party services to support payment processing, shipping, analytics, website functionality, and other business operations.

Third-party services may collect or process information according to their own privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing personal information.

12. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy.

This may include retaining information to:

  • Complete transactions

  • Provide customer support

  • Process returns and refunds

  • Maintain financial and business records

  • Prevent fraud

  • Resolve disputes

  • Meet tax, accounting, legal, and regulatory requirements

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically so you remain informed about how we protect and use your information.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Original Penguin
2318 Downing Dr
Columbus, GA 31906
USA

Customer Service Email:
service@originalpenguinus.shop

We value your trust and are committed to treating your personal information responsibly, transparently, and respectfully.